# Switch any channel to review, and read every reply first. Switch any channel to review, and every reply waits in one queue for you to approve, edit, or skip. The person closest to buying is the first one you read. Last updated: 2026-09-24 - Auto-send by default; review is the switch - Buyers sorted to the top - One queue for connected channels ## From their message to your send. Four steps on any channel you switch to review. On a channel set to auto-send, SetLuca handles the third one too. 1. **A lead messages you** (the lead). On any connected channel, at any hour. SetLuca reads it, works out what they want, and how close they are to buying. 2. **A reply gets drafted** (SetLuca). Written the way you write, checked against your real offers and prices. On a channel set to auto-send, it goes straight out. On a channel set to review, it goes to your queue first. 3. **On review channels, you approve, edit, or skip** (you). One screen, three buttons, from your phone. Skip sends nothing and leaves the conversation exactly as it was. 4. **It sends and keeps learning** (SetLuca). Auto-sent and approved replies both go out as soon as they're ready. Your edits teach SetLuca what you'd have written instead. ## What makes a queue worth opening. A list of unanswered messages is what you already have. The queue is different because the reply is already written, the order already means something, and the whole thing is a few taps deep. ### One screen, one tap Drafts from every channel you've switched to review land in a single queue on your phone. Approve, edit, or skip: between sets, between sessions, whenever you check your phone. No app-switching or scrolling through separate inboxes to find out who's waiting. - Connected channels in one queue - Approve or edit from your phone - Skip means nothing sends, ever ### Sorted by who's ready to buy SetLuca reads every conversation and puts the leads who are ready to book at the top. You spend your attention where the money is, and the tire-kickers wait their turn. Every card says why it's ranked where it is, so you're never guessing. - Hot leads jump to the top - Every draft shows why the lead matters - Urgent messages never sit behind twenty easy ones ### Review, only on the channels you choose Auto-send is the default, so replies go out on their own. Switch a channel to review and every reply on it waits for you. A message flagged as sensitive is pinned to the top of the queue either way, so it never gets lost. - Auto-send is on by default; review is the switch - Set per channel, one tap to switch either way - Flagged conversations pinned to the top regardless ### Every edit makes the next one better The queue teaches SetLuca as you clear it. Change a phrase before approving, and SetLuca notices the difference. Owners who edit heavily in week one usually approve most drafts untouched by week three. - Your edit sends immediately - The same correction rarely comes back twice - Approval rate is a number you can watch climb ## Three mornings, three jobs. What clearing a queue looks like on a day you don't have a spare hour. ### Between clients Eleven minutes between sessions, and nine drafts waiting from overnight on the channels you review. Six approved as written, two edited in a few words, one skipped. The queue is empty before your next client walks in. ### The one that matters Twenty new messages, and one of them is a lead asking whether you have January spots. That one is at the top with a reason attached, so it gets answered first instead of surfacing at 9pm when you scroll far enough down. ### The message that needs you A lead mentions an injury and sounds worried about it. Flagged urgent and pinned to the top of your queue, so you see it before you see anything else, whether or not that channel sends on its own. ## The queue versus your inbox this morning. You already have a place where lead messages pile up. On the channels you review, the drafts wait there instead of the questions. ### Separate inboxes, unassisted - Newest first, so the buyer sits under the compliments. The lead asking about pricing arrives at 6am. By 9pm it's buried under thirty replies to nice post. - Every reply starts from a blank box. You retype the same explanation of your 12-week program for the fourth time this week. - You switch between apps to find out who's waiting. A lead asks about your offer on Telegram, but the conversation gets lost among other messages. - Hours of delay on the leads who were ready right now. Someone asks about January spots at 7am and hears back at 9pm, after everyone else got answered first. - Nothing learns from the reply you spent five minutes writing. Next week the same question costs the same five minutes, written from scratch again. ### The SetLuca review queue - Sorted by how close each lead is to a decision. The January-spots question sits above eleven replies to comments, with the reason attached. - SetLuca drafts the reply the way you write before you open it. Open the app and the January answer is already written, with your actual availability in it. - One screen, one thread per person. A lead who replies again has one conversation to review, not another inbox to search. - Minutes to clear a morning, from your phone. Nine drafts, six taps, two edits, one skip. Done before your first client walks in. - Every edit sharpens the next draft. Cut one sales-pitch line once, and it stops showing up in the next lead's draft too. ## How the queue behaves. The rules that hold whether you clear it every hour or once a day. - **Default behavior.** Auto-send is on. Switch a channel to review and its drafts wait here until you give an explicit approve, edit, or skip. - **Ordering.** By how close the lead is to a decision, not by arrival time. Each card carries the reason for its rank. - **Actions.** Approve and send, edit and send, or skip. Skipping sends nothing and leaves the thread untouched. - **Channels.** Drafts from connected channels share one queue, with one thread per person. Telegram, Instagram, and Messenger: Live; WhatsApp: Coming soon. - **Auto-send.** On by default, per channel. Switch a channel to review instead, and switch it back with one tap. - **Safety escalation.** A pattern-based check with no model in it flags medical concerns, crisis language, a lead who says they're a minor, harassment, payment claims, and legal threats. A flagged message jumps to the top of the queue so you catch it fast. - **Critic check.** Before a draft reaches your queue, a separate check reads it for made-up facts, tone drift, the wrong language, and whether it answered the objection. A draft that fails gets rewritten before you see it. - **Objection alternatives.** When a draft answers an objection, the card also shows alternate reply angles you can swap in instead of the default draft. - **Team roles.** Invite teammates by email with a role: owner, admin, manager, operator, analyst, or viewer. Every send is attributed to SetLuca or to whoever approved it. - **Mobile.** The queue is the home screen of the iOS and Android app. Push notifications carry routing only, never message or draft text. ## Questions ### What is the review queue for? Two things. On any channel you switch to review, every draft waits here until you approve, edit, or skip it. And even on a channel set to auto-send, a message that needs a human tone gets flagged and pinned to the top of this queue, so you always know it happened. ### Can SetLuca ever send something I haven't seen? Yes, on a channel set to auto-send, which is the default. Switch any channel to review and its replies wait for your approval, so you read each one before it goes out. Switch it back with one tap whenever you want. ### What happens if a message is sensitive or upsetting? SetLuca watches for messages that need a human rather than a reply: injury, grief, anything that reads as a person in trouble. Those get flagged urgent and pinned to the top of your queue so you catch them fast, even on a channel set to auto-send. ### What happens to drafts I never get to? On a channel set to review, they wait. Nothing expires and nothing sends itself. If a lead goes quiet while a draft is still sitting there, the follow-up cadence picks the thread back up instead of firing a stale reply. ### Can someone else on my team clear the queue? Yes. Invite teammates by email and give each one a role: owner, admin, manager, operator, analyst, or viewer. Everyone sees only what their role allows, and every send is attributed to SetLuca or to whoever approved it, so you can always tell who cleared which draft before it went out. ### Which plans include the review queue? Included on every plan. What changes between plans is how many replies a month you get, plus what Starter leaves out: Writing style tuned weekly from your newest DMs and Follow-ups that win back ghosted leads. Channel availability is the same on every plan. ## Try it Stay the closer. Let SetLuca do the typing. Connect a channel and SetLuca starts replying today. Switch any channel to review, and every draft lands in your queue to approve, edit, or skip. [Start free for 7 days](https://app.setluca.com/signup). Plans and prices are on the [pricing page](/pricing.md). ## Other features - [Writing style](/features/voice.md): Replies written the way you write, learned from your own replies - [Follow-ups](/features/follow-ups.md): Win back the leads who ghost - [Booking](/features/booking.md): From DM to booked call on your calendar - [Channels](/features/channels.md): Telegram, Instagram, and Messenger live; WhatsApp coming soon - [Comment-to-DM](/features/comment-to-dm.md): Instagram comment-to-DM, live - [Automations](/features/automations.md): Describe a rule once, then let it run - [Broadcasts](/features/broadcasts.md): Campaigns to the leads you choose - [Ask Luca](/features/ask-luca.md): Your business questions, answered from your own data - [Lead memory](/features/lead-memory.md): Every lead's history, remembered across channels - [Analytics](/features/analytics.md): Know what's working before your gut does - [Integrations](/features/integrations.md): Calendars, webhooks, REST API, and MCP - [Inbound](/features/inbound.md): Telegram, Instagram, and Messenger in one prioritized queue