# Answer Telegram, Instagram, Messenger and WhatsApp from one queue.

Telegram, Instagram, Messenger, and WhatsApp read into a single queue, with one lead staying one lead even when they switch apps. Every reply goes out in your voice, in the app they messaged you on.

Last updated: 2026-08-10

- Your inboxes stay where they are
- One lead, one thread
- Human pacing on every send

## From four apps to one screen.

You're not migrating anything. Each channel keeps working exactly as it does today; Luca sits on top of all of them.

1. **Connect a channel** (you). Pick Telegram, Instagram, Messenger, or WhatsApp and authorize Luca the same way you'd connect any other tool. A couple of minutes each, no developer needed.
2. **It reads what's already there** (Luca). Recent history teaches Luca your voice and shows which conversations stalled. Nothing you've already sent is changed or resent.
3. **New messages land in one queue** (Luca). From every channel, sorted by who's closest to buying, with the reply already drafted. Voice notes transcribed on the way in.
4. **You approve, Luca sends** (you). The draft waits in your queue by default. Approve, edit, or skip it, and Luca sends it in that app's voice, at a human pace, inside that platform's rules.

## What each inbox needs from you.

These four channels are not interchangeable. Each has its own rules, its own rhythm, and its own reason coaches lose leads on it, and Luca handles each on its own terms.

### Instagram, handled end to end

DMs, story replies, comments: the channel where coaching clients come from. Luca reads it all, spots the buyers in the noise, and drafts the reply that keeps them talking.

- DMs, story replies, and comments in one place
- Buyers flagged before the noise
- A warm-up of at least 7 days protects new connections

### Telegram and Messenger get the same treatment

Your hottest leads often live on Telegram, and your Facebook-ad leads land in Messenger. Two inboxes most coaches check last. Luca watches both around the clock, so a slow reply on your third-favorite app never costs you a client.

- Telegram support competitors don't have
- Facebook-ad leads get a drafted reply in minutes
- Same voice on every channel

### WhatsApp without the rulebook

WhatsApp has strict rules about when businesses can message people. Luca tracks the window WhatsApp allows and the approved templates for every thread, so conversations keep moving and your number stays in good standing.

- Luca tracks WhatsApp's messaging window on every thread
- Approved templates queued for you, ready to send
- What you see is the booked calls

### One person, one thread, wherever they go

Leads don't respect channel boundaries. They see a reel, DM you on Instagram, then continue on WhatsApp because that's where their thumb lives. Luca keeps that as one lead with one history, so nobody gets asked their goal twice.

- History follows the person, not the app
- No duplicate replies to the same lead
- Qualifying answers carry across channels

## Three days you've had this month.

The everyday situations where four inboxes cost you a client, one at a time.

### The reel spike

A reel does numbers overnight and Instagram fills with story replies and DMs.

Every one gets read and sorted, buyers first, and replies go out at a human pace instead of in a burst that gets your account limited.

### The channel hop

She DMs you on Instagram Monday, then messages your WhatsApp number Thursday.

Same lead, same thread, same history. The Thursday reply already knows what she's training for and what you quoted.

### The 40-second voice note

A Telegram lead sends a voice note while you're mid-session with a client.

The note gets transcribed, and the drafted reply answers what they asked. It waits for you when you next pick up your phone.

## Why four inboxes lose leads.

Checking four apps is not hard on any single day. The misses compound over a month, and you notice the total, not the cause.

### Four apps on your phone

- The one you check least is the one with the hot lead. Telegram sits on page two of your home screen. The client who found you through a friend's referral messaged there Tuesday and you open it Friday.
- A lead who switches apps gets asked the same question twice. She told you her goal on Instagram Monday. She messages WhatsApp Thursday and gets "so what are you training for?" again, because nothing connects the two threads.
- Voice notes sit unplayed because you're not somewhere you can listen. A 40-second voice note lands mid-session with a client. By the time you're free to put earbuds in, it's evening and the thread has gone cold.
- WhatsApp's window closes while you're coaching. She messaged at 2pm. The window WhatsApp allows for a free-form reply runs out at 2pm the next day, and you were on the gym floor for six of those hours.
- A disconnected integration fails with no warning, for a week. Messenger's token expired after a password change. Nothing tells you. The page stops getting replies, and you find out when a lead complains.

### One queue on top of all four

- Everything sorted together, by who's closest to buying. The Telegram referral who asked about price sits above yesterday's Instagram comment, regardless of which app either one arrived on.
- One person, one thread, one history. Monday's Instagram goal carries straight into Thursday's WhatsApp reply. Nobody answers "what are you training for?" a second time.
- Voice notes transcribed and answered in text. The 40-second note is transcribed the moment it arrives, and the drafted reply answers what was said. It waits for you next time you pick up your phone.
- Window rules tracked so a touch is held rather than lost. WhatsApp's messaging window is tracked in the background. If it closes before you approve a reply, the next touch waits for a template instead of vanishing.
- Channel health surfaced with the reason and the fix. An expired Messenger token shows up in the app and on your phone the same day, with "reconnect" as the entire fix.

## What connecting a channel gets you.

Per channel, in detail, including the parts that only matter when something goes wrong.

- **Channels.** Telegram, Instagram, Messenger, and WhatsApp. Your inboxes stay where they are; replies appear in each app as your own messages.
- **Instagram surfaces.** DMs, story replies, mentions, and comments, including comment-to-DM openers, all land in the same inbox.
- **Identity.** One lead per person, with history kept across channels, so qualifying answers carry over instead of being asked again.
- **Attachments.** A lead can send a voice note on any of the four channels, and Luca transcribes it before the reply is drafted. Images and files are stored with the conversation.
- **Interactive replies.** Telegram supports inline keyboard buttons, and WhatsApp supports interactive buttons and lists, plus approved templates for messages sent outside the window WhatsApp allows.
- **WhatsApp.** Messaging windows are tracked for you; bring your own WhatsApp Cloud API number.
- **Account safety.** Human pacing and volume ramping on every channel, plus a warm-up on new Instagram connections: at least 7 days, up to 21 depending on the account's age and recent send volume.
- **Per-channel settings.** Drafting, auto-send, and follow-ups are each switched per channel. Turning one off never touches the others.
- **Health.** A disconnected or degraded channel is surfaced in the app and on your phone with the reason and the fix. Inbound messages keep being stored meanwhile.
- **Setup.** A couple of minutes per channel. Every plan connects all four, so there is nothing to upgrade for.

## Questions

### Is my Instagram account safe?

That's the point of the pacing rules. Replies go out at human speed with human variation, volume ramps rather than spikes, and every new Instagram connection gets a warm-up of at least 7 days where you approve everything before anything can send on its own. To Instagram, your account looks like a coach answering DMs, because that's what's happening.

### Do I have to move my conversations somewhere new?

No. Your inboxes stay exactly where they are, and replies show up in each app like you typed them there yourself. Luca adds one review screen on top of what you already use, not a new place to check.

### If a lead messages me on two channels, do they show up twice?

No, they stay one lead. Luca keeps the history per person, so someone who starts on Instagram and continues on WhatsApp doesn't get answered twice or asked the same qualifying question again.

### What happens if a channel disconnects?

You get told, in the app and on your phone, with the reason and the fix. Messages that arrive while it's down are still stored, so nothing is lost while a token gets reconnected.

### Can I start with just one channel?

Yes, and add the rest whenever you want. All four channels come with every plan, including Starter at $99/month, so connect your busiest one first and bring the others in when you're ready.

### What about WhatsApp's messaging rules?

WhatsApp limits when businesses can message people and requires pre-approved templates in some cases. Luca tracks the window and the template rules for you, so what you see is a queue and a booked call, not a countdown timer.

## Try it

Every inbox answered. One queue to check. Connect your busiest channel first. It takes a couple of minutes, and the first drafts land right after.

[Start free for 7 days](https://app.setluca.com/signup). Plans and prices are on the [pricing page](/pricing.md). SetLuca is the company behind Luca.

## Other features

- [Your voice](/features/voice.md): Replies that sound like you, learned from your DMs
- [Review queue](/features/review-queue.md): You approve every send. Auto-send is opt-in
- [Follow-ups](/features/follow-ups.md): Win back the leads who ghost
- [Booking](/features/booking.md): From DM to booked call on your calendar
- [Comment-to-DM](/features/comment-to-dm.md): Turn post comments into qualified DM conversations
- [Automations](/features/automations.md): Build the follow-up flow once, then let it run
- [Broadcasts](/features/broadcasts.md): One campaign to every lead who's a fit
- [Ask Luca](/features/ask-luca.md): Your business questions, answered from your own data
- [Lead memory](/features/lead-memory.md): Every lead's history, remembered across channels
- [Analytics](/features/analytics.md): Know what's working before your gut does
- [Integrations](/features/integrations.md): Your CRM stays current, synced both ways
- [Inbound](/features/inbound.md): Every channel, one prioritized queue