# Qualified leads book the call before they leave the DM.

Connects to Calendly, Cal.com, or Google Calendar, or a plain link if that's what you use. When a lead clears your bar, Luca offers your real openings and books the call. Luca handles reschedules and no-shows in the thread. A brief is waiting before you dial.

Last updated: 2026-08-24

- Your real availability, never double-booked
- Reminders in the thread
- On every plan

## From qualified lead to booked call.

Two of these are yours. You set the bar, then take the call. The other two run whether you're on the gym floor or asleep.

1. **Decide who qualifies, then connect your calendar** (you). Set the bar you'd use on a discovery call: goal, budget, timeline, whatever matters to you. Then connect Calendly, Cal.com, or Google Calendar. On Google Calendar, Luca runs booking types directly, with your working hours, buffers, and location, so there's no separate scheduler to add. It takes a few minutes, once.
2. **Luca qualifies, then offers real openings** (Luca). Luca qualifies inside the normal conversation, not a separate form. A lead who clears the bar sees times pulled from your calendar at that moment. One who doesn't gets a warm reply instead.
3. **Reminded, rescheduled, rescued from no-shows** (Luca). The invite lands on your calendar. A reminder goes out in the same thread before the call. A reschedule moves the invite and the reminder together. A no-show gets a same-day follow-up with new times.
4. **You read the brief, then take the call** (you). The brief gives you their goal, their history, and the objection to expect, in a minute of reading. Mark how the call went afterward, and Luca drafts the summary and follow-up for you.

## The four things that stand between a DM and a booked call.

A booking link is the easy part. The parts that cost you calls are qualifying, rescheduling, reminding, and showing up prepared.

### Only qualified leads see your calendar

Your time is the most expensive thing you sell. Luca asks the questions you'd ask -- goal, budget, timeline -- and only your qualified leads see the calendar. Everyone else gets a warm reply, not a slot that was never going to close.

- You define what qualified means
- Warm replies for everyone else
- Fewer discovery calls that were never going to close

### You stop chasing reschedules

"Does Tuesday work?" "Can we do Thursday instead?" eats a setter's afternoon. Luca pulls real availability from Calendly, Cal.com, or Google Calendar, offers it in the lead's time zone and confirms it in yours, then reschedules in your voice without you touching your phone.

- Real availability from Calendly, Cal.com, or Google Calendar
- Luca reschedules for you, in your voice
- Times offered in their zone, confirmed in yours

### A no-show doesn't cost you the client

Most no-shows are a busy person, not a lost client. Luca reminds them in the DM before the call, not an inbox nobody opens, then follows up with fresh times instead of a guilt trip. A reschedule re-anchors the reminder to the new time on its own.

- Reminders land in the DM, not an inbox nobody opens
- Fresh times offered, not a guilt trip
- A reschedule re-anchors the reminder to the new time

### You walk in already knowing them

Before the call, Luca hands you a brief built from the actual conversation: their goal in their own words, what they've tried, and the objection to expect, with price claims checked against your real offers. It takes a minute to read instead of spending the first ten minutes catching up, and Luca drafts the summary and follow-up once you're done.

- Their goal, their history, their hesitation
- Price claims checked against your real offers
- Luca drafts the summary and follow-up afterward

## Three moments that make or lose a call.

The difference between a full week and a half-empty one is one of these three moments.

### The ready buyer

A lead answers the goal, the budget, and the timeline questions without hesitating.

Your real openings get offered in their time zone, they pick one, and it's on your calendar before you've read the thread.

### The reschedule

"Something came up, can we move Thursday?" sent at 11pm.

New times offered, calendar updated, and the pre-call reminder re-anchored to the new slot instead of firing on the old one.

### The no-show

2pm comes and goes and nobody joins. Most coaches move on.

Luca reaches out that afternoon in your voice, offers fresh times, and treats it as a busy person rather than a rejection.

## A calendar link only sends the invite.

Most coaches already paste a calendar link into DMs. The list below is what that link leaves for you to handle.

### Pasting a calendar link in the DM

- Anyone who asks gets the link, qualified or not. A lead who's still deciding books the same fifteen-minute slot as the one who answered goal, budget, and timeline without hesitating.
- Reschedules come back to you: "can we move it?". It lands at 11pm and sits there until you open the calendar yourself the next morning.
- Reminders go to an email address they never open. The confirmation from the booking tool is three tabs deep in a Gmail they check once a week.
- No-shows are written off the same day. 2pm comes and goes, the slot goes back into your calendar as free, and nobody follows up.
- You open the call cold and spend ten minutes catching up. "So remind me what you're training for again?" eats a third of a fifteen-minute call.

### Booking through Luca

- Only leads who clear the bar you set see your calendar. The curious one gets a warm reply and stays in the queue; the one who answered every question gets your real openings.
- Luca reschedules in the thread, in your voice. "can we move Thursday?" gets new times before you've opened the app, and the invite updates itself.
- Reminders land in the DM they're already reading. The same thread that booked the call sends the reminder too, so there's no separate inbox to miss.
- A miss triggers fresh times, not a shrug. 2:05 and nobody's joined: Luca reaches out that afternoon with new times instead of writing the slot off.
- A brief is waiting before you dial. You read their goal, what they tried, and the objection to expect, in the minute before the call instead of spending the first five minutes finding it out.

## The details, for people who want them.

What Luca reads, what it writes back, and where the line is.

- **Calendars.** Calendly, Cal.com, or Google Calendar, or a manual booking link if you use something else.
- **Google Calendar booking types.** On Google Calendar, Luca runs booking types straight on it: working hours, buffers before and after, and location, with no third-party scheduler in between.
- **Qualifying.** You set the bar. Luca asks your goal, budget, and timeline questions and only offers the calendar to leads who clear it.
- **Availability.** Real openings read at the moment of offering, written back on booking, so a slot filled elsewhere stops being offered.
- **Time zones.** Offered in the lead's zone, confirmed in yours.
- **Reminders.** Sent in the conversation thread before the call. A reschedule re-anchors the reminder to the new time.
- **Guest self-service.** Every booking confirmation carries a link the lead can use to cancel or reschedule on their own, without messaging you.
- **No-shows.** Detected after the fact and followed up in your voice with fresh times, under a recovery policy you set per booking type.
- **Booking autonomy.** Per booking type, you choose off, review first, or auto-send for link follow-ups, no-show recovery, and cancellation-reason asks.
- **Pre-call brief.** Who they are, what they want, objections raised, open questions, talking points, and a closing angle, drawn from the conversation and checked against your offers.
- **After the call.** You log the outcome. Luca writes a call summary, and that outcome shapes how it drafts for that lead going forward. The summary syncs to your CRM once you mark the call as completed.
- **Plans.** Booking and no-show recovery: included on every plan. What changes between plans is how many messages a month you get, plus what Starter leaves out: Voice tuned weekly from your newest DMs and Follow-ups that win back ghosted leads. All four channels are on every plan.

## Questions

### Which calendars does Luca work with?

Calendly, Cal.com, or Google Calendar, or a plain booking link if you use something else. On Google Calendar, Luca can run booking types directly, with your working hours, buffers, and location, so you don't need a separate scheduler. Luca offers your real availability, the lead picks a time, and it lands on your calendar like any other invite.

### Is booking included on every plan?

Yes, included on every plan. Booking a call is the point of the conversation, so it isn't something we put behind a tier. What changes between plans is how many messages a month you get, plus what Starter leaves out: Voice tuned weekly from your newest DMs and Follow-ups that win back ghosted leads. All four channels are on every plan.

### Does Luca decide who gets my calendar, or does anyone who asks get a link?

You set the bar. Luca asks the qualifying questions you'd ask: goal, budget, timeline. Only leads who clear it get offered your calendar. Everyone else gets a warm reply instead.

### Does anything get sent without my review?

Not unless you turn it on. For each booking type, you choose off, review first, or auto-send, for link follow-ups, no-show recovery, and cancellation-reason asks. Auto-send is opt-in, the same as every reply Luca drafts.

### What time zone are the times offered in?

Luca reads your calendar and offers times in the lead's own time zone, then confirms in yours once they pick one. You never convert the times yourself, and what lands on your calendar is correct for you, not for them.

### Can it double-book me?

No. Luca offers whatever your calendar has free at the moment someone's asking, then writes the booking back to it right away. A slot that fills from anywhere else stops being offered to the next person.

### What happens if a lead doesn't book after getting times?

Luca can send a link follow-up that nudges them back to the times you offered. Like every message type, you choose whether that follow-up goes off, needs your review first, or sends on its own. A quiet lead gets one nudge under the setting you picked, not a string of messages you didn't approve.

### What happens when a lead no-shows?

Luca notices, reaches out in your voice, and offers new times. A missed call becomes a rebooked call instead of a slot you write off and move on from.

### Can a lead cancel or reschedule without messaging me?

Yes. Every booking confirmation carries a link they can use to cancel or reschedule on their own, so a schedule change doesn't have to start with a DM to you. If they cancel, Luca can also ask why, under the same review-or-auto-send choice as any other message.

### Why doesn't a completed call sync to my CRM automatically?

Because Luca can't tell a completed call from a no-show without you. An auto-written summary of a call that never happened is worse than no note at all, so it's saved for you and only pushed to your CRM once you mark the call as completed.

## Try it

Every qualified lead lands on your calendar. Connect your calendar and Luca starts offering your real openings to every qualified lead. Included on every plan.

[Start free for 7 days](https://app.setluca.com/signup). Plans and prices are on the [pricing page](/pricing.md). SetLuca is the company behind Luca.

## Other features

- [Your voice](/features/voice.md): Replies that sound like you, learned from your DMs
- [Review queue](/features/review-queue.md): You approve every send. Auto-send is opt-in
- [Follow-ups](/features/follow-ups.md): Win back the leads who ghost
- [Channels](/features/channels.md): Telegram, Instagram, Messenger, WhatsApp in one queue
- [Comment-to-DM](/features/comment-to-dm.md): Turn post comments into qualified DM conversations
- [Automations](/features/automations.md): Build the follow-up flow once, then let it run
- [Broadcasts](/features/broadcasts.md): One campaign to every lead who's a fit
- [Ask Luca](/features/ask-luca.md): Your business questions, answered from your own data
- [Lead memory](/features/lead-memory.md): Every lead's history, remembered across channels
- [Analytics](/features/analytics.md): Know what's working before your gut does
- [Integrations](/features/integrations.md): Your CRM stays current, synced both ways
- [Inbound](/features/inbound.md): Every channel, one prioritized queue