# Ask Luca who to follow up with today.

Type the question in plain language. Ask Luca reads your own leads, messages, and numbers, then answers with names, dates, and the message it's quoting. Ask it to draft the reply and it writes in your voice.

Last updated: 2026-08-23

- Answers from your own records
- Says so when it doesn't know
- Included on every plan

## Questions it answers

### Who should I follow up with today?

Ask Luca ranks your open leads by qualification score and how long each thread has been quiet, then names the few worth your morning. Each one comes with the reason it made the list, so you can see whether it is a stalled price conversation or a lead who never got an answer.

### Why did this lead go quiet?

It reads the conversation itself and tells you where it stopped moving. Usually the last message asked something the thread never answered, or the reply landed days after the question. You get the quote and the timestamp rather than a guess about what might have happened.

### What did this lead ask me months ago?

Ask Luca searches the whole conversation history and the lead's memory, not just the recent messages. It returns the actual message and the date, so you can pick a thread back up referencing what they said in March without scrolling back through it yourself.

### Which leads are closest to buying?

It sorts by lead score and qualification stage, then explains what pushed each one up. A lead who asked about pricing and start dates ranks above one who asked what the program covers, and Ask Luca says which signal it read rather than handing you a bare number.

### What is my funnel doing this month?

Ask Luca reads your live funnel stats and tells you which stage moved. Rather than a dashboard you have to interpret, you get the stage that changed, the direction, and the conversations behind it, so you can go straight to the threads that explain the number.

### Which objection keeps coming up?

It reads across your conversations and groups the reasons leads stall, then names the one appearing most. Price, timing, and fit look identical in a dashboard and read very differently in the messages, so it quotes examples rather than only counting them.

### Which leads went quiet this week?

Ask Luca lists the threads that stopped, ordered by how warm each lead was when it stopped. A hot lead silent for four days matters more than a cold one silent for three weeks, and the list is built to reflect that rather than sorting purely by date.

### Can you draft the follow-up for me?

Yes. It writes in your voice, checked against your real offers and prices, and references what the lead actually said. The draft lands in your review queue like every other reply Luca writes, so nothing reaches the lead until you have read it and approved it.

### Why did Luca write this reply the way it did?

Ask Luca can explain any draft in your queue. It names the parts of your voice profile it matched, the qualification signals it read from the thread, and the offer details it checked, so you can correct the reasoning rather than only rewriting the words.

### When is the best time to message this lead?

It reads when that lead has replied before and when your messages have landed best across your account. The answer is a window rather than a single minute, and it says when it does not have enough history on a lead to give you one.

### Are all my channels actually connected?

Ask Luca reports the live health of each connected channel and flags any that need reauthorizing. A token that quietly expired looks exactly like a quiet week in the inbox, so this is the question worth asking before you conclude that inbound has dried up.

### What happened with the leads I lost?

It groups your lost leads by the reason each one ended and shows the pattern across them. Seeing that most losses stalled at the same question is more useful than a count, so it quotes the conversations behind each reason rather than only tallying them.

## What it can read

| Records | What it reads | A question it answers |
| --- | --- | --- |
| Leads | Every lead, their qualification, their score, and their stage | Who is closest to buying and has not booked yet? |
| Conversations | Full message history across every connected channel | What exactly did this lead ask before they went quiet? |
| Memory | What Luca has remembered about a lead over time | What do we know about this lead's budget and timeline? |
| Funnel and revenue | Stage counts, revenue, forecasts, loss reasons, and reply speed | Which stage of my funnel moved this month, and why? |
| Voice and drafts | Your voice profile and every draft in your review queue | Why did Luca write this reply the way it did? |
| Timing and health | Send-time history and the status of each connected channel | Is Instagram still connected, or did the token expire? |

## Where the line is

### It only sees your account

Every question is answered from records scoped to you. Your leads, conversations, and numbers are never pooled with another coach's, and nothing you say to it trains a model anyone else uses.

### It says so when it does not know

Asked something your data cannot answer, it tells you that instead of filling the gap. An answer with no record behind it would be the one thing that makes the whole feature untrustworthy.

### It stays on your business

Questions outside your business are declined before they reach a model, by a check that runs on every turn. It is a chat about your pipeline, not a general assistant with your data attached.

### Nothing it writes sends itself

Every draft it produces routes through the same review queue as the rest of Luca. Your auto-send rules apply exactly as they do everywhere else, and they are off until you turn them on.

## From question to answer to action.

No commands, no dashboards to learn. Ask what you'd ask a setter and get the answer, with the receipts.

1. **Ask in plain language** (you). Type the question that's on your mind -- a lead, a thread, a number, a hunch. No commands to learn.
2. **It reads your business** (Luca). Leads, conversations, memory, and funnel stats -- pulled from your own records, with the receipts behind every answer.
3. **It answers, or drafts** (Luca). A straight answer to the question, or a reply in your voice when that's what you asked for, checked against your offers.
4. **You act, or approve** (you). Act on the answer, or approve the draft in your review queue. Ask Luca surfaces what matters next so the ball keeps moving.

## The setter who knows your business cold.

The most useful person in a coaching business is the one who knows every lead, every thread, and every number. Ask Luca is that person, on call whenever you ask -- and it asks first when something matters.

### Your business, answerable in plain language

Ask anything in a sentence: 'who should I follow up with today?' 'why did the Smith thread go quiet?' 'what's my funnel look like this month?' Ask Luca reads your actual leads, messages, and numbers and answers with the receipts.

- Grounded in your own data, never invented
- Answers trace back to real records
- Plain-language questions, plain answers

### Sees what you'd need a setter to know

A good setter knows which lead is closest to buying, which thread is dying, and which objection keeps coming up. Ask Luca carries that -- qualification scores, conversation history, and funnel position across every lead.

- Lead scores, history, and qualification at hand
- Funnel and pipeline answers from live numbers
- What a lead asked for, months later

### Flags what matters before you ask

Luca also surfaces insights on its own: a hot lead gone silent, a show-rate dropping, an opportunity. You see what matters before you think to ask about it. The alerts are dedupe-keyed, so you're not nagged twice.

- Daily insights: risks, drops, opportunities
- Dedupe-keyed alerts, no repeat nagging
- The question you'd have asked next week, today

### Drafts on request, same review queue

Ask for a reply, a follow-up, or a campaign message and Luca writes it in your voice, checked against your offers and prices. It routes through the review queue like any other draft. Nothing sends without you.

- Drafts replies, follow-ups, and campaigns
- Written in your voice, checked against your offers
- Approval required before anything sends

## Three moments Ask Luca earns its keep.

Each one is a question you've probably asked a setter, a notebook, or yourself -- and either forgotten or spent the afternoon answering.

### The daily triage

It's 7am and there are forty threads. Which three matter today?

'Who should I follow up with?' returns the shortlist: the leads closest to buying, the threads that stalled. Each one comes with the reason it made the list.

### The forgotten thread

A lead asked a specific question two months ago and the thread went quiet.

Ask Luca finds the actual message and recalls the context from the lead's memory. It drafts a reply in your voice that references it, so it reads like you remembered all along.

### The pattern you can't see

Bookings have dipped but you can't tell why from day to day.

'What's changed in my funnel?' surfaces the stage that moved and the objection showing up more. That's a lead on the cause.

## Scrolling for answers vs. asking for them.

Right now, answering 'who should I follow up with?' means opening the queue, remembering last week, and cross-checking the calendar. Here's what that costs.

### Scrolling to find out

- The answer lives across five screens. Qualification is in one tab, the thread in another, the numbers in a third. The picture forms slowly, and by then the moment's gone.
- What you remember is what you act on. The lead who asked something important in March only gets answered if you happen to remember March.
- Nothing surfaces unless you go looking. A hot lead going silent is invisible until you open the queue and notice -- by which point they've cooled off.

### Asking Ask Luca

- One question, one grounded answer. 'Who should I follow up with?' returns the three leads, their stage, and why each one -- pulled from live records, not memory.
- History is searchable, not forgotten. 'What did Priya ask in March?' surfaces the actual message, because Ask Luca reads the conversation rather than relying on recall.
- It flags what matters before you look. A hot lead gone silent shows up as a proactive insight -- the follow-up happens this week, not after they've gone elsewhere.

## The details, for people who want them.

What Ask Luca can read, what it can do, and where the line is.

- **Grounding.** Answers come from your own leads, messages, memory, and funnel numbers -- never an invented answer.
- **Scope.** Lead scores, qualification, conversation history, memory, and funnel stats are all readable on request.
- **Proactive insights.** Risks, drops, and opportunities surface daily, dedupe-keyed so nothing nags twice.
- **Drafting.** Replies, follow-ups, and campaign messages drafted on request, in your voice, checked against your offers.
- **Makes changes.** On request, Ask Luca creates and edits booking types, calendars, and schedules. Any reply or rescue start it proposes waits for your approval.
- **Skills library.** 40+ ready-made skills you can call by name: bio analyzer, caption writer, objection handler, pipeline review, monthly review, win-back message crafter, and more.
- **Review.** Anything Ask Luca drafts routes through the review queue. Auto-send rules apply exactly as everywhere else.
- **Allowance.** A monthly unit allowance on every plan -- 1 unit = one question. A draft rewrite counts as 2, a heavy report as 5. A pack adds 2,000 units when a month runs long, and unused units carry over.
- **Privacy.** Scoped to your account, never pooled with other coaches, never used to train a shared model.

## Questions

### What can I actually ask it?

Anything about your business that lives in Luca. Which leads need a follow-up. Why a thread went quiet. What a lead asked for back in March. Which objection keeps coming up. What your funnel looks like this month. The kind of thing you'd ask a setter who knew your business cold, answered from your own data, not a guess.

### Does it ever just make something up?

No. Ask Luca reads your actual leads, messages, and funnel numbers before it answers, and every claim traces back to a real record in your account. When it doesn't have what it needs, it says so instead of inventing an answer.

### Is this the same AI that writes my replies?

Different job, same voice. The drafting engine writes replies in your voice as leads message you; Ask Luca answers your questions about the business, and can draft a reply, follow-up, or campaign message when you ask it to. Either way, nothing sends without going through your review queue.

### Do I have to ask, or does it tell me things on its own?

Both. There's a chat you open whenever you want. Luca also surfaces insights on its own -- a hot lead gone silent, a metric dropping, an opportunity -- so you see what matters before you think to ask about it. Alerts are dedupe-keyed, so you're not nagged twice about the same thing.

### Can it actually change things, or only answer questions?

Both. It answers questions straight, and on request it can also create or edit a booking type, calendar, or schedule. Any reply or follow-up it proposes still waits in your review queue for approval, the same as everything else Luca drafts.

### How much does this cost?

Nothing extra. Every plan includes a monthly Ask Luca allowance, measured in units: 1 unit = one question. A draft rewrite counts as 2, a heavy report as 5. Ask more than your plan covers and an Ask Luca pack adds 2,000 units for $29, bought once, inside the app. Unused units carry over.

## Try it

Ask your business anything. Open Ask Luca, type the question that's on your mind, and get an answer grounded in your own leads, conversations, and numbers.

[Start free for 7 days](https://app.setluca.com/signup). Plans and prices are on the [pricing page](/pricing.md). SetLuca is the company behind Luca.

## Other features

- [Your voice](/features/voice.md): Replies that sound like you, learned from your DMs
- [Review queue](/features/review-queue.md): You approve every send. Auto-send is opt-in
- [Follow-ups](/features/follow-ups.md): Win back the leads who ghost
- [Booking](/features/booking.md): From DM to booked call on your calendar
- [Channels](/features/channels.md): Telegram, Instagram, Messenger, WhatsApp in one queue
- [Comment-to-DM](/features/comment-to-dm.md): Turn post comments into qualified DM conversations
- [Automations](/features/automations.md): Build the follow-up flow once, then let it run
- [Broadcasts](/features/broadcasts.md): One campaign to every lead who's a fit
- [Lead memory](/features/lead-memory.md): Every lead's history, remembered across channels
- [Analytics](/features/analytics.md): Know what's working before your gut does
- [Integrations](/features/integrations.md): Your CRM stays current, synced both ways
- [Inbound](/features/inbound.md): Every channel, one prioritized queue