# Talk to the people who build SetLuca.

SetLuca is the DM sales platform for coaches, creators, and experts who sell through DMs, built by a small team. There is no support tier, no ticket queue, and no chatbot in front of us. Email is the way in, and Leonardo Maldonado reads it.

## One address, read by a person

**support@setluca.com**: support, sales, press, privacy and data deletion requests, and security reports. Say what you are writing about in the subject line and it gets to the right person faster than a form would.

You can also reach us on [X](https://x.com/setlucaapp) or [Instagram](https://www.instagram.com/setlucaapp). A DM to a company that sells DM replies is a fair test, and it gets one.

## What to say, and what we will do with it

- **You use SetLuca and something is wrong** (support@setluca.com, subject: "Support"). Send your account email and, if it is about one conversation, the lead's name and roughly when it happened. That is usually enough to find the thread and tell you what SetLuca did with it.
- **You are deciding whether to buy** (support@setluca.com, subject: "Fit check"). Ask about your niche, your channels, and how you sell. We will tell you where SetLuca fits and where it does not, which is a shorter conversation than a demo and more useful.
- **You want your data exported or deleted** (support@setluca.com, subject: "Privacy"). Say which account, and it gets done. What we hold and how long we hold it is set out in the privacy policy.
- **You found a security problem** (support@setluca.com, subject: "Security"). Write with the details and steps to reproduce. Report it to us first and give us time to fix it before you publish it anywhere else.
- **You are writing about us** (support@setluca.com, subject: "Press"). Ask for whatever you need to get the facts right, including a claim you want checked before it goes to print.

## Answers you can get without writing to us

- [Pricing](https://setluca.com/pricing): plans and what each one includes
- [Trust and account safety](https://setluca.com/trust): how SetLuca protects a connected account, and the limits we hold ourselves to
- [Channel setup guides](https://setluca.com/integrations): connecting Telegram, Instagram, and Messenger, with a preview for WhatsApp
- [Developer docs](https://setluca.com/developers): the REST API, API keys, the MCP server, and webhooks
- [Privacy policy](https://setluca.com/privacy): what we collect and how long we keep it

## Who you are writing to

SetLuca is a product of SetLuca, LLC, registered at 2810 North Church Street, Wilmington, DE 19802 US. It is built by [Leonardo Maldonado](https://setluca.com/about/leonardo-maldonado), who also writes every playbook on the [blog](https://setluca.com/blog). More about why SetLuca exists is on the [about page](https://setluca.com/about).